Ugh, this is another of those tales of hours spent trying to cipher out cryptic and unintuitive interfaces that are way too unnecessarily complicated.
This multifunction machine was operating correctly at one location, but once moved ten minutes down the road, the scan to email function completely ceased operation.
It's also really, really frustrating that this machine just fails to send, with next to no feedback as to why.
So, let's dive in and see what happened here.
We moved the machine from one township to another. Once moved, all local functions were fine, but getting it to scan to email no longer worked. The outgoing scans simply came back as "NG" on the log screen.
My first mistake - not asking for "details" right away - and then mistake two - not realizing that the "details" page, when consulted, still was really useless. You get a three digit error code and nothing else. Here is the link for deciphering these error codes.
For starters, to make any changes either on the panel, or the web-based interface, you need to log in to the machine as an admin. The default admin name and password are both "7654321" - it will nag you to change these every time you log in. Be ready to skip this unless you are sure you want to swap them out. In my case, it was a SOHO, so there wasn't really a concern about locking down these settings.
Next up, you will need to consult your ISP about their outgoing SMTP ports - in our case, it was a fairly benign 587, but the scanner didn't default to that. I'll be jiggered if it's nearly impossible to find where to change that setting. You need to press the Settings/Registration button, quickly followed by 2 and 8 simultaneously, then Settings/Registration button once again. Then choose mode. Then choose copier (?), then choose option, then choose Network, then press <Level 1> so that it switched to <Level 2>.
Whew, then clicking directly on SMTPTXPN you can enter in a new port.
Press the Reset button to work your way back out of this menu.
Next up, I will relate the settings that worked for us, not necessarily what will work for you, but it should get you closer.
Now on the regular menu, hit up the Settings/Registration button again, and log in. Use the defaults if it hasn't been changed, otherwise, you're on your own.
Then Functions, Send, and Communication Settings.
On the first screen, enter your email address and SMTP server. POP RX is off, SMTP RX is on.
Next, SMTP TX is on, SMTP RX is on, POP should be greyed out.
Next, SMTP Authentication is on, display auth. screen is off, and the others are greyed out. Username is the full email address, and password is the email password.
That should be it. It took me pretty much a full day to finally get this just so. Hopefully it helps someone out there?
If it does fail, the error codes may be of limited use. Mine were throwing POP errors until I disabled all the POP settings and worked just with SMTP. It was mostly luck that got me here.
Regards!
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