Ugh, this is another of those tales of hours spent trying to cipher out cryptic and unintuitive interfaces that are way too unnecessarily complicated.
This multifunction machine was operating correctly at one location, but once moved ten minutes down the road, the scan to email function completely ceased operation.
It's also really, really frustrating that this machine just fails to send, with next to no feedback as to why.
So, let's dive in and see what happened here.
We moved the machine from one township to another. Once moved, all local functions were fine, but getting it to scan to email no longer worked. The outgoing scans simply came back as "NG" on the log screen.
My first mistake - not asking for "details" right away - and then mistake two - not realizing that the "details" page, when consulted, still was really useless. You get a three digit error code and nothing else. Here is the link for deciphering these error codes.
For starters, to make any changes either on the panel, or the web-based interface, you need to log in to the machine as an admin. The default admin name and password are both "7654321" - it will nag you to change these every time you log in. Be ready to skip this unless you are sure you want to swap them out. In my case, it was a SOHO, so there wasn't really a concern about locking down these settings.
Next up, you will need to consult your ISP about their outgoing SMTP ports - in our case, it was a fairly benign 587, but the scanner didn't default to that. I'll be jiggered if it's nearly impossible to find where to change that setting. You need to press the Settings/Registration button, quickly followed by 2 and 8 simultaneously, then Settings/Registration button once again. Then choose mode. Then choose copier (?), then choose option, then choose Network, then press <Level 1> so that it switched to <Level 2>.
Whew, then clicking directly on SMTPTXPN you can enter in a new port.
Press the Reset button to work your way back out of this menu.
Next up, I will relate the settings that worked for us, not necessarily what will work for you, but it should get you closer.
Now on the regular menu, hit up the Settings/Registration button again, and log in. Use the defaults if it hasn't been changed, otherwise, you're on your own.
Then Functions, Send, and Communication Settings.
On the first screen, enter your email address and SMTP server. POP RX is off, SMTP RX is on.
Next, SMTP TX is on, SMTP RX is on, POP should be greyed out.
Next, SMTP Authentication is on, display auth. screen is off, and the others are greyed out. Username is the full email address, and password is the email password.
That should be it. It took me pretty much a full day to finally get this just so. Hopefully it helps someone out there?
If it does fail, the error codes may be of limited use. Mine were throwing POP errors until I disabled all the POP settings and worked just with SMTP. It was mostly luck that got me here.
Regards!
Wednesday 12 December 2018
Tuesday 11 December 2018
Dealing with a SURFboard Cable Modem (Arris SB6141)
So I had a nice wifi setup that ticked along for a couple of months with no complaints. It was a bit unusual, but nothing terrifically so.
Shaw communications had supplied a SURFboard cable modem, which fed into a Linksys EA9200 router, which then supplied wifi to the household, as well as fed into some TP-Link AV500 power adapters to head upstairs and allow for a hard-wired VoIP box to be installed.
After a few months, some new doors were installed, and suddenly the wifi signal was weak and dropping constantly. The doors were upgraded from glass to solid, fire proof doors (this was a multi-unit house), and so I can only suspect that that was part of the problem.
In any case, I thought maybe I could swap around things slightly, and move the router upstairs into the office of one unit, where it was directly over the main room of the lower unit.
Unfortunately, as soon as I got upstairs, no internet.
Hypothesis - does the powerline adapter somehow not work with the cable modem directly?
Test - plug another inexpensive router into the cable modem first, then the powerline adapter, then the router - kludgy, but one does what one must.
Result - cable modem switched from blue downstream connection light to red, and no internet.
Test Two - plug in my laptop directly to cable modem and see if it's just how the router is configured (even though I did a factory reset on the router).
Result - same as above, red light instead of blue, and no internet.
Bring the original modem back downstairs, plug it in - blue light, and internet. In fact, that's exactly how it played out. ONLY the original modem worked with the cable modem, anything else was "blacklisted" with a red light.
Much head scratching and call to tech support (with escalation) finally revealed the awful truth -
The red flashing light on a SURFboard modem does NOT indicate a problem - but rather that you are not using a 1GB capable device, and have switched to 100MB or whatever - not an issue for these cable connections where you're getting from between 5MB and 10MB connections anyway.
Shaw communications cable modem only gives out ONE SINGLE IP ADDRESS via DHCP. You can only have one device hooked up to it asking for an IP, and then IT has to also be a DHCP server for everything else downstream.
Shaw communications cable modem will only give out a new IP address if it is fully power cycled.
That explains pretty much everything - except my initial problem, which I attribute to me being too impatient with the router, which admittedly takes a few minutes to reboot and connect to the modem at the best of times.
Otherwise - if you try to change any device hooked directly to the modem, you MUST power cycle the modem. This is not intuitive, as every other router/modem that I'm aware of is easily able to ascertain that a device has been swapped, and re-assign it a new IP.
Long story short - did you try turning it off and on again?
Shaw communications had supplied a SURFboard cable modem, which fed into a Linksys EA9200 router, which then supplied wifi to the household, as well as fed into some TP-Link AV500 power adapters to head upstairs and allow for a hard-wired VoIP box to be installed.
After a few months, some new doors were installed, and suddenly the wifi signal was weak and dropping constantly. The doors were upgraded from glass to solid, fire proof doors (this was a multi-unit house), and so I can only suspect that that was part of the problem.
In any case, I thought maybe I could swap around things slightly, and move the router upstairs into the office of one unit, where it was directly over the main room of the lower unit.
Unfortunately, as soon as I got upstairs, no internet.
Hypothesis - does the powerline adapter somehow not work with the cable modem directly?
Test - plug another inexpensive router into the cable modem first, then the powerline adapter, then the router - kludgy, but one does what one must.
Result - cable modem switched from blue downstream connection light to red, and no internet.
Test Two - plug in my laptop directly to cable modem and see if it's just how the router is configured (even though I did a factory reset on the router).
Result - same as above, red light instead of blue, and no internet.
Bring the original modem back downstairs, plug it in - blue light, and internet. In fact, that's exactly how it played out. ONLY the original modem worked with the cable modem, anything else was "blacklisted" with a red light.
Much head scratching and call to tech support (with escalation) finally revealed the awful truth -
The red flashing light on a SURFboard modem does NOT indicate a problem - but rather that you are not using a 1GB capable device, and have switched to 100MB or whatever - not an issue for these cable connections where you're getting from between 5MB and 10MB connections anyway.
Shaw communications cable modem only gives out ONE SINGLE IP ADDRESS via DHCP. You can only have one device hooked up to it asking for an IP, and then IT has to also be a DHCP server for everything else downstream.
Shaw communications cable modem will only give out a new IP address if it is fully power cycled.
That explains pretty much everything - except my initial problem, which I attribute to me being too impatient with the router, which admittedly takes a few minutes to reboot and connect to the modem at the best of times.
Otherwise - if you try to change any device hooked directly to the modem, you MUST power cycle the modem. This is not intuitive, as every other router/modem that I'm aware of is easily able to ascertain that a device has been swapped, and re-assign it a new IP.
Long story short - did you try turning it off and on again?
Friday 23 November 2018
Pantum M6550NW Scanning from the Panel
This printer has given me much blog fodder!
So once this printer is finally connected to your wifi, you can install the accompanying software to initiate scans from your computer. Unfortunately, I keep my printer in the next room, and would much prefer to scan from the printer and then collect it on the computer later.
This isn't too bad for one page at a time, but if you want to scan multiple documents but not use the sheet feeder, that's a fair amount of shoe leather you would be wearing out.
The printer panel has several "Scan To" options... PC, email, and FTP.
PC appears to really only work with a USB connection. Feel free to let me know if I'm wrong on that count.
email looked promising. I own my own domain, so I created a "printer@xxxxxx.yyy" email address and then used the print server to set that up under "Network settings" - "Protocol Settings" - "SMTP". The printer tested the connection and said it worked fine. I then headed down to "Machinery settings" - "Address Book" - "E-mail address book" and added my own email address to the listing there.
Back on the printer panel, I asked to to scan to email, and it it choked out with a "no connection" message. Very unhelpful.
Finally, I decided to try the FTP option. You could set up an FTP server on your own computer using FileZilla, but I already have a spare hard disc plugged in to my router and it was a simple matter to create a directory on that drive called "scans" and make it accessible even to anonymous logins.
Back on the print server, "Network settings" - "Protocol Settings" - "FTP"
You can create a "New" FTP entry. The "Service name" is just a reference for yourself. "FTP server" I used 192.168.1.1 - the IP address of my router. The tricky one for me was "FTP subcatalog" - eventually I discovered that I had to enter "NAS/scans". N.B. that there is no leading slashes or trailing slashes.
"Port" is 21, and "Login name" is anonymous.
Boom! Works right away from the device panel - no more need to initiate a scan from the computer and go back and forth. I can just fill the folder on the router with scans and THEN retrieve them from the computer.
So once this printer is finally connected to your wifi, you can install the accompanying software to initiate scans from your computer. Unfortunately, I keep my printer in the next room, and would much prefer to scan from the printer and then collect it on the computer later.
This isn't too bad for one page at a time, but if you want to scan multiple documents but not use the sheet feeder, that's a fair amount of shoe leather you would be wearing out.
The printer panel has several "Scan To" options... PC, email, and FTP.
PC appears to really only work with a USB connection. Feel free to let me know if I'm wrong on that count.
email looked promising. I own my own domain, so I created a "printer@xxxxxx.yyy" email address and then used the print server to set that up under "Network settings" - "Protocol Settings" - "SMTP". The printer tested the connection and said it worked fine. I then headed down to "Machinery settings" - "Address Book" - "E-mail address book" and added my own email address to the listing there.
Back on the printer panel, I asked to to scan to email, and it it choked out with a "no connection" message. Very unhelpful.
Finally, I decided to try the FTP option. You could set up an FTP server on your own computer using FileZilla, but I already have a spare hard disc plugged in to my router and it was a simple matter to create a directory on that drive called "scans" and make it accessible even to anonymous logins.
Back on the print server, "Network settings" - "Protocol Settings" - "FTP"
You can create a "New" FTP entry. The "Service name" is just a reference for yourself. "FTP server" I used 192.168.1.1 - the IP address of my router. The tricky one for me was "FTP subcatalog" - eventually I discovered that I had to enter "NAS/scans". N.B. that there is no leading slashes or trailing slashes.
"Port" is 21, and "Login name" is anonymous.
Boom! Works right away from the device panel - no more need to initiate a scan from the computer and go back and forth. I can just fill the folder on the router with scans and THEN retrieve them from the computer.
Pantum M6550NW Google Cloud Print
I'm so tired of installing weird drivers and monitoring programmes for printers (HP, I'm looking FIRMLY at you and your over-the-top bloatware!). That's one reason why I love Google Cloud Print.
Unfortunately, although my printer was advertised as "cloud print ready" - it really wasn't. Logging into the print server and heading to the "Network settings" - "Protocol Settings" revealed no mention at all of Google Cloud Print registration. Argh!
I took the time to back and forth with their technical support department. First they showed me where the firmware update was SUPPOSE to be located : on their home page, under "AirPrint" in the lower right corner of the page - not exactly intuitive.
Of course, this firmware wasn't the latest version. Sigh.
So then they sent me to this link:
https://we.tl/t-SdYupEMb4y
I cannot promise if this link will last forever, but if you need a copy of the firmware, feel free to hit me up in the comments and I will try to repost it in better place.
The file is rar-ed, so make sure you have a copy of 7zip or something similar to extract it first. You also DO need to do this with a USB cable (at least, I wanted to be safe). Run the batch file, not the executable, and then reboot the printer. Unfortunately, the printer loses all settings during a firmware update, so you'll have to go through all the settings again to get them how you like them. To connect to wifi, check out this blog post.
With the new firmware installed, you can get back to the server, "Network settings" - "Protocol Settings" - "Google Cloud Print" and register as needed.
Unfortunately, although my printer was advertised as "cloud print ready" - it really wasn't. Logging into the print server and heading to the "Network settings" - "Protocol Settings" revealed no mention at all of Google Cloud Print registration. Argh!
I took the time to back and forth with their technical support department. First they showed me where the firmware update was SUPPOSE to be located : on their home page, under "AirPrint" in the lower right corner of the page - not exactly intuitive.
Of course, this firmware wasn't the latest version. Sigh.
So then they sent me to this link:
https://we.tl/t-SdYupEMb4y
I cannot promise if this link will last forever, but if you need a copy of the firmware, feel free to hit me up in the comments and I will try to repost it in better place.
The file is rar-ed, so make sure you have a copy of 7zip or something similar to extract it first. You also DO need to do this with a USB cable (at least, I wanted to be safe). Run the batch file, not the executable, and then reboot the printer. Unfortunately, the printer loses all settings during a firmware update, so you'll have to go through all the settings again to get them how you like them. To connect to wifi, check out this blog post.
With the new firmware installed, you can get back to the server, "Network settings" - "Protocol Settings" - "Google Cloud Print" and register as needed.
Pantum M6550NW Wireless Connection Issues
So I bought this printer originally for my mother in law. She was looking for something to print as well as copy documents and the price is challenging to argue with.
When it first arrived, I had loads of challenges connecting it to her home network via wifi. There were two main issues with this printer. The first was that her router seemed to be enforcing Access Point Isolation even when the box was unchecked. Three successive firmware updates solved that problem, but by then, I had already brought in an HP replacement for the Pantum and decided that I would bring this machine home where I had more time to cipher out issues - and issues it has.
Don't get me wrong, it's a decent printer for the money (at least, after owning it for about two weeks), but there's little chance a normal could get this thing running to its full potential wirelessly. I think it's good for at least three separate posts.
In this case, getting it set up for wireless printing - you do NOT need to hook up the USB cable to a computer to accomplish this. Just search for the self-generated hotspot. It usually goes by the name "Pantum-AP-xxxxxx". Connect to this bad boy, WPA password of "12345678", and then head to IP address "192.168.223.1"
Log in to the print server with username "admin" and password "000000".
From here you can hit up "Setting" - "Wireless Settings" - "Wireless Network".
Ensure that the "Basic Status of" - "Turn on" radio button is selected.
Under "Search for Hotspot", select your home network, and then under "Authentication", enter your credentials as required. (WEP/WPA and the appropriate password, or in my crazy case - No Authentication!)
Select "Apply" at the bottom of the page, and your printer should now be connected to your wifi! No USB connection required!
I wanted to have this printer always take the same IP address, as I find that can help smooth out issues further down the line. I know you can usually do that through your router, but in this case, I did it from the printer's web server in the "Network settings" - "Protocol Settings" - "IPv4" settings. There seems little rhyme or reason to their use of capitalization on their screens.
When it first arrived, I had loads of challenges connecting it to her home network via wifi. There were two main issues with this printer. The first was that her router seemed to be enforcing Access Point Isolation even when the box was unchecked. Three successive firmware updates solved that problem, but by then, I had already brought in an HP replacement for the Pantum and decided that I would bring this machine home where I had more time to cipher out issues - and issues it has.
Don't get me wrong, it's a decent printer for the money (at least, after owning it for about two weeks), but there's little chance a normal could get this thing running to its full potential wirelessly. I think it's good for at least three separate posts.
In this case, getting it set up for wireless printing - you do NOT need to hook up the USB cable to a computer to accomplish this. Just search for the self-generated hotspot. It usually goes by the name "Pantum-AP-xxxxxx". Connect to this bad boy, WPA password of "12345678", and then head to IP address "192.168.223.1"
Log in to the print server with username "admin" and password "000000".
From here you can hit up "Setting" - "Wireless Settings" - "Wireless Network".
Ensure that the "Basic Status of" - "Turn on" radio button is selected.
Under "Search for Hotspot", select your home network, and then under "Authentication", enter your credentials as required. (WEP/WPA and the appropriate password, or in my crazy case - No Authentication!)
Select "Apply" at the bottom of the page, and your printer should now be connected to your wifi! No USB connection required!
I wanted to have this printer always take the same IP address, as I find that can help smooth out issues further down the line. I know you can usually do that through your router, but in this case, I did it from the printer's web server in the "Network settings" - "Protocol Settings" - "IPv4" settings. There seems little rhyme or reason to their use of capitalization on their screens.
This Blog...
Hey hey,
I've been blogging almost ten years now about my general lifestyle, and the barrier to entry is so low thanks to the blogger platform, that here I am thinking that I should start a spin-off blog.
This is mostly to "pay it forward" to those who come after me and also realize that even the mighty Google doesn't yet find all the answers to obscure and strange issues (and better yet, solutions) to things I discover in my ostensible career as an IT guy.
In IT we've all been here before:
Hopefully I can post something useful or amusing once in awhile, that can help lead us through the darkness.
I've been blogging almost ten years now about my general lifestyle, and the barrier to entry is so low thanks to the blogger platform, that here I am thinking that I should start a spin-off blog.
This is mostly to "pay it forward" to those who come after me and also realize that even the mighty Google doesn't yet find all the answers to obscure and strange issues (and better yet, solutions) to things I discover in my ostensible career as an IT guy.
In IT we've all been here before:
 |
| Full credit to XKCD! |
Hopefully I can post something useful or amusing once in awhile, that can help lead us through the darkness.
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